Privacy policy

Who we are

This website is operated by RELI ANODES, a Reliable Group company based in Mumbai, India ("we", "us", "our"). We are responsible for the personal information described in this policy.

RELI ANODES (a Reliable Group company)
C-16, 163/165, V. P. Road, Mumbai – 400 004, Maharashtra, India
Email: sales@relianodes.com · Telephone: +91 22 4343 1313

Information we collect

We collect only the information needed to respond to you and to do business with you:

• Contact details you provide — such as your name, company, job title, email address, telephone number and country.
• Enquiry content — messages, drawings, specifications and other documents you send us.
• Business records — quotations, orders, delivery and invoicing information.
• Technical data — basic information your browser sends when you visit the site, such as IP address, browser type and pages viewed, which may be recorded in server logs.

How we use your information

• To respond to enquiries and prepare quotations.
• To process orders, deliveries, invoices and after-sales support.
• To meet our legal, tax and regulatory obligations.
• To maintain the security and performance of our website.
• To send occasional business updates, where you have agreed to receive them. You can opt out at any time.

Legal basis

We process personal information on the basis of your consent, to take steps at your request before entering into a contract, to perform a contract, to comply with legal obligations, or for our legitimate business interests where these are not overridden by your rights. This includes processing in line with India's Digital Personal Data Protection Act, 2023, and, where applicable to you, other data protection laws such as the EU and UK GDPR.

Sharing your information

We do not sell personal information. We may share it with:

• Other companies within the Reliable Group, where needed to handle your enquiry or order.
• Service providers who support our business — such as email, IT hosting, logistics and payment providers — under appropriate confidentiality obligations.
• Authorities, where required by law.

International transfers

As we serve customers worldwide, your information may be processed in India and in other countries where we or our service providers operate. Where required, we take appropriate steps to protect information transferred across borders.

Retention

We keep personal information only for as long as needed for the purposes described above, including to meet legal, accounting and reporting requirements. Enquiries that do not lead to business are typically deleted after a reasonable period.

Security

We use reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. No transmission over the internet is completely secure, so please avoid sending highly sensitive information by unencrypted email.

Cookies

This website does not use advertising or tracking cookies. Some third-party services embedded in our pages — such as maps, fonts and icons — may set their own cookies or receive technical data from your browser under their own privacy policies.

Your rights

Depending on the law that applies to you, you may have the right to access, correct, update or delete your personal information, to withdraw consent, to object to certain processing, and to raise a grievance. To exercise these rights, contact us using the details below. You may also have the right to complain to your local data protection authority.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated.

Contact us

For any questions about this policy or your personal information, please contact:

RELI ANODES (a Reliable Group company)
C-16, 163/165, V. P. Road, Mumbai – 400 004, Maharashtra, India
Email: sales@relianodes.com · Telephone: +91 22 4343 1313